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Filter cartridge functions, replacement and pricing

Does the filter cartridge get rid of fluoride?

Mineral substances containing fluoride are not included in the substances the filter removes.

Can I use it the system to filter hot water?

If very hot water passes through the filter, it may dislodge impurities that have attached to the cartridge during the filtration process. Therefore, the filtration function should only be used with cold water.

What is the difference between the standard cartridge and the Premium cartridge?

The Standard type filters out 7 types of impurities and the Premium type filters 16 types of impurities. You can find details on the filter cartridges on our Cartridge page.

How do I install the cartridge?

Please check the instructions on the cartridge package or watch a short video.

How much do the replacement cartridges cost?

There are two options to choose from: The Premium cartridge filters 16 major substances and costs $49.50 (inclusive of GST and delivery). The Standard cartridge filters 7 major substances and costs $44.00 (inclusive of GST and delivery).

What payment methods can I use for the cartridges?

Payments can be made by credit or debit card. Please note that for security reasons we don’t take card details over the phone or via email.

Filter cartridge delivery service

How does the filter cartridge delivery service work?

Taqua tap filter cartridges need to be replaced after around 4 months of use, so your system can perform optimally and you can keep on enjoying delicious filtered water. After signing up for Taqua’s regular cartridge replacement delivery service, we’ll send you a new cartridge of your choice (Premium or Standard) every 3 to 4 months (you choose the time-frame based upon your usage). There’s no lock-in contract and having cartridges delivered to you regularly means that you don’t have to remember the replacement date each time.

How do I cancel the regular delivery service?

1. Please log in to your account here. 2. Click “Subscriptions” on the menu. 3. Select the subscriptions you wish to cancel. 4. Click “Cancel” in Actions section.

Where can I buy the cartridges?

Replacement filter cartridges are available for purchase online. We deliver cartridges manufactured at our own facilities in Japan directly to your home, without any 3rd party resellers in between. Click here to purchase.

How often should I change the cartridge?

You should replace your filter cartridge every 4 months to guarantee that the Taqua system is working optimally. For heavy use or areas with poor water quality you can also select to replace the cartridge more frequently.

How do I update my debit/credit card details?

1. Please log in to your account here. 2. Click “Subscriptions” on the menu. 3. Select the subscription you wish to update the payment details for. 4. Click “Change payment” in Actions section. 5. Select “Use a new payment method” and enter the new card details in the provided field. 6. Click “change payment” at the bottom of the page.

How do I change the delivery address for my cartridges?

1. Please log in to your account here. 2. Click “Address” on the menu. 3. Click “Edit” on the shipping address. 4. Enter new details in the corresponding field. 5. Click “Save address” at the bottom of the page.

Can I change the period for delivery?

Sure, please feel free to contact us. and we are happy to assist.

Built-in filtration sink mixer

Where can I buy the Taqua Built-in Filtration sink mixer?

You can find our partners and stockists in our store list.

How should the tap be installed in my kitchen?

Please see the installation manual that came with your tap. Installation should be performed by a qualified plumber.

I would like additional information about the Taqua Built-in Filtration system.

You can download our current catalogue here or get in contact with us if you have further questions.

Where can I find my tap's lot number or manufacture number?

T-1 and T-3 models: On the silver sticker fixed to the base of your tap where it meets the sink.

T-5 models: Check the sticker attached to the flexible hose under bench"

Does the Taqua tap include a filter cartridge?

Yes, it comes with a complimentary filter cartridge included, so there’s no need to purchase one for the initial setup.

Warranty, Maintenance, Troubleshooting

I have paid for my cartridge, but it hasn't arrived yet.

Filter cartridges are sent by Australia Post. Please check the tracking number that we've shared with you. If anything is unclear, you can always contact us and we are happy to assist.

Part of my product is broken.

Please contact us with the details of your concern. If possible, please also email us some images of the broken part(s) to us.

How can I detach the filter section of the tap from the flexible hose?

Pull the filter section of the tap out and twist the joint where it connects to the flexible hose. Please refer to your product manual for further information.

My tap is leaking water.

Please email us directly and attach a photo showing the leak. If the leak is serious, please turn off the water at the shut-off valve under your sink, if accessible.

What's the warranty on the Taqua tap?

In addition to the initial 2 years warranty, you can extend your warranty period to 5 years for free when registering your Taqua Built-in filtration tap through our website. Please see here for more details.

Other

Where can I log into my account?

You can log into your account here.

Other enquiries

If you have other questions, please feel free to contact us. We are happy to assist and looking forward to hearing from you.